Customer Care
Shipping & Delivery
ROSANA ships within the United States with clear timelines, careful packing, and tracking on every fulfilled order.
NoteUS-only delivery
NoteTracking after fulfillment
NoteFree shipping over $150
Processing
Orders are reviewed and prepared within 1-2 business days after payment is confirmed. Orders placed on weekends or US holidays begin processing on the next business day.
Delivery options
Available shipping methods and rates are calculated at checkout based on destination, order value, and carrier availability.
Tracking
When your order ships, you will receive a tracking link by email. Tracking may take up to 24 hours to update after the carrier receives the package.
Address changes
If you need to correct an address, contact us as soon as possible. Once an order has shipped, the carrier may limit what can be changed.
Customer care