Support
FAQ
Quick answers for ordering, payments, shipping, returns, and care before you contact customer support.
NoteSecure checkout
NoteUS shipping
NoteSupport by email
What payment methods do you accept?
Card payments are processed securely through Square. ROSANA does not store sensitive card details.
Do you ship outside the United States?
Not at this time. ROSANA currently ships only within the United States.
Can I change or cancel an order?
Contact us quickly at hello@rosanabrand.com. We can review requests before fulfillment, but shipped orders cannot always be changed.
How should I care for my pieces?
Follow the care instructions on each product page and garment label. When in doubt, gentle cold wash or professional cleaning helps preserve shape and finish.
How do I contact support?
Email hello@rosanabrand.com with your order number when applicable. We will reply as soon as possible during business days.
Customer care